I'm not surprised.  THIS IS THE WORST EXAMPLE OF 'SOFTWARE' I'VE EVER SEEN AND I'VE BEEN IN THE BUSINESS SINCE 1965.  I HATE THIS MYCHART CRAP.  THEY'VE SHOVED A BADLY DESIGNED USED CAR AT PROVIDERS USING A FANCY POWERPOINT PRESENTATION USING USED CAR SALESMEN WHO HAVEN'T A CLUE WHAT THEY'RE SELLING OR THE HELL IT'S GOING TO RAIN DOWN ON THE PUBLIC THAT HAS NO CHOICE BUT TO USE IT AND THE STUPID ADMINISTRATORS THAT BOUGHT INTO IT.